Stripe Connect Terms for Paid Organisers

Atualizado a 28 Jun 2026

When you set up paid ticketing on Cloomba, you connect a Stripe account via Stripe Connect. Stripe — not Cloomba — is the payment processor and the contracting party for the funds you take in.

This page summarises what that means in practice. The authoritative documents are Stripe's, linked below.

Who's who

  • You (organiser) — the seller of the ticket. The merchant of record.
  • Stripe — the payment processor. Holds funds, runs card networks, transfers payouts to your bank account.
  • Cloomba (WhiteTown s.r.o.) — the platform you use to run the event and the storefront for the ticket. Charges a 5% platform fee. NOT the merchant of record.

What you accept when you connect Stripe

During Stripe onboarding (the first time you set up a paid event), you accept:

  • Stripe Services Agreement — Stripe's general terms.
  • Stripe Connected Account Agreement — the terms that apply specifically to Connect accounts like yours.

Read them in full on Stripe's site:

Practical implications

  • Refunds are issued through your Stripe dashboard. See Issuing refunds.
  • Disputes / chargebacks flow through Stripe. You'll receive notifications and have a chance to submit evidence.
  • VAT and tax on ticket sales are your responsibility as merchant of record. See Taxes and VAT for EU organisers.
  • Payout schedules are set by Stripe — typically 2–7 business days. See Getting paid — how payouts work.
  • Account holds or closures by Stripe (e.g. for KYC, suspected fraud) freeze your payouts until resolved. Cloomba can't override Stripe decisions; contact Stripe support.

Cloomba's 5% platform fee

Cloomba's 5% fee is collected from each successful sale via Stripe's application_fee_amount mechanism — you don't pay it separately, it's just deducted from your gross before payout.

If you later refund the ticket, Cloomba refunds this fee too — a full refund costs you nothing on our side.

Disconnecting Stripe

You can disconnect your Stripe account from Cloomba at any time. Pending payouts continue per Stripe's schedule. Without a connected Stripe account you can't publish new paid events, but your existing event pages remain intact.

Contact

For Stripe-side questions, use Stripe Support.
For Cloomba-side questions, contact us.