Getting paid — how payouts work
Cloomba uses Stripe to collect payments from attendees and transfer the proceeds to you. You need a Stripe account to receive payouts.
Connecting Stripe
The first time you set up a paid event, Cloomba prompts you to connect a Stripe account. You will be taken to Stripe's onboarding flow to enter your business details and bank account information. Once connected, the same Stripe account is used for all your future paid events.
When you get paid
Stripe holds collected funds and transfers them to your bank account after the event. The standard payout schedule is 2–7 business days after the funds become available, depending on your country and Stripe account settings.
You can view your payout status and history directly in your Stripe dashboard.
What gets deducted
Before payout, the following are deducted from each ticket sale:
- Cloomba fee — 5% of the ticket price
- Standard payment processing — Stripe's fee for handling the payment; the exact rate depends on the card type and country
Attendees pay the full listed price. The fees come out of your share.
Refunds and their effect on payouts
If you issue a refund before a payout has been processed, Stripe deducts the refunded amount from the pending payout. If the payout has already been sent, Stripe debits your account for the refund amount. Cloomba's 5% fee is returned to you on refunds — unlike most platforms, you don't pay to refund.
If a payout is delayed
Stripe may place a hold on payouts for new accounts or unusual activity. If your payout is delayed, check your Stripe dashboard for any outstanding requirements or verification steps. Contact Stripe support directly for payout issues — they control the transfer schedule.