Stripe Connect Terms for Paid Organisers
When you set up paid ticketing on Cloomba, you connect a Stripe account via Stripe Connect. Stripe — not Cloomba — is the payment processor and the contracting party for the funds you take in.
This page summarises what that means in practice. The authoritative documents are Stripe's, linked below.
Who's who
- You (the holder of the payment account) — the seller of the ticket. The merchant of record. Every payment account belongs to a community or to a personal calendar, and each event is paid into one of the accounts of the community or personal calendar it belongs to.
- Stripe — the payment processor. Holds funds, runs card networks, transfers payouts to your bank account.
- Cloomba (WhiteTown s.r.o.) — the platform you use to run the event and the storefront for the ticket. Charges a 5% platform fee. NOT the merchant of record.
What you accept when you connect Stripe
During Stripe onboarding (each time you add a payment account), you accept:
- Stripe Services Agreement — Stripe's general terms.
- Stripe Connected Account Agreement — the terms that apply specifically to Connect accounts like yours.
Read them in full on Stripe's site:
Practical implications
- Refunds are issued from your event's guest list. See Issuing refunds.
- Disputes / chargebacks flow through Stripe. You'll receive notifications and have a chance to submit evidence.
- VAT and tax on ticket sales are your responsibility as merchant of record. See Taxes and VAT for EU organisers.
- Payout schedules are set by Stripe — typically 2–7 business days. See Getting paid — how payouts work.
- Account holds or closures by Stripe (e.g. for KYC, suspected fraud) freeze your payouts until resolved. Cloomba can't override Stripe decisions; contact Stripe support.
Cloomba's 5% platform fee
Cloomba's 5% fee is collected from each successful sale via Stripe's application_fee_amount mechanism — you don't pay it separately, it's just deducted from your gross before payout.
If you later refund the ticket, Cloomba refunds this fee too — a full refund costs you nothing on our side.
Choosing an account
Each event is paid into the payment account chosen for it, and it can be switched to another account of the same community or personal calendar at any time. A community's default account can change while no membership subscriptions run on it. Payments already made stay on the account that took them, and so do their refunds and payouts. See Payment accounts.
Contact
For Stripe-side questions, use Stripe Support.
For Cloomba-side questions, contact us.