Issuing refunds to guests
You refund a paid ticket from your event's guest list. The money goes back to the guest through Stripe, and Cloomba returns its fee too. A refund is always your decision: nothing on Cloomba refunds a ticket on its own.
How to issue a refund
- Open your event and go to Manage › Guests.
- Find the guest and choose Refund.
- Confirm. The dialog shows the amount and the guest's name.
Shortly after, the guest's row shows a Refunded badge. Stripe returns the money to the guest's original payment method; it typically appears within 5–10 business days depending on the guest's bank.
Refund is available for every ticket paid by card through Cloomba — while it is confirmed, and after it was cancelled — until it has been refunded once. The event's organizer issues refunds. Guests who paid you directly — by bank transfer or in cash — are refunded by you, the same way they paid.
A refund does not cancel the ticket
A refunded ticket stays as it was: a confirmed guest is still registered and keeps their place. To take the place back as well, cancel the guest's RSVP from the guest list — see Managing RSVPs.
The other way round, a guest who cancels keeps their payment until you refund it. Their row stays in the guest list as cancelled, with Refund still available.
What is refunded
The guest receives the full ticket price back, and Cloomba refunds its 5% platform fee too, so refunding a guest costs you nothing on our side. Stripe keeps its processing fee from the original payment — that's Stripe's rule for every refund, not a Cloomba choice.
When you cancel the event
If you cancel a paid event, you are required to refund all attendees in full. The cancel dialog has a Refund box, ticked, on events that sell tickets by card: cancel with it ticked, and every ticket paid by card is refunded. Every guest gets a cancellation email either way. Refund anyone who paid you directly yourself. See Cancelling an event.
Your refund policy
Tell guests your rules in your own words — when you refund, and how to ask. Open the Manage page of your community or personal calendar, go to the Payments tab, and write them under Refund policy. The text supports markdown.
It is shown below the description of each of its paid events. Free events don't show it.