Cancelling an event

Before you cancel

If circumstances have changed but the event might still happen, consider updating the date or location instead. Use an event update to keep registered guests informed. Cancellation is permanent — the event cannot be un-cancelled.

How to cancel

Open your event.
Go to the event settings or management menu.
Select Cancel event and confirm.

The event is marked as cancelled immediately. It is removed from discovery listings but the event page remains accessible so guests can see the cancellation notice.

Notifying guests

When you cancel, every registered guest — including anyone on the waitlist — gets a cancellation email in their own language, plus a notification in Cloomba. Write a Message to guests in the cancel dialog to explain what happened; it is added to that email. Guests who registered will still receive updates you post after cancellation.

Refunds for paid events

If your event had paid tickets, all attendees must be refunded in full. Cancelling does this for you: every ticket paid by card is refunded automatically. Refund anyone who paid you directly — by bank transfer or in cash — yourself.

Cloomba refunds its 5% platform fee too, so refunding an attendee costs you nothing on our side. Stripe keeps its processing fee from the original payment — that's Stripe's rule for every refund.

Deleting vs cancelling

Cancelling marks the event as cancelled and keeps the page visible. Deleting removes the event entirely. For events where people have already registered — especially paid events — cancelling is the right choice so guests have a record of what happened.