Pricing & Fees
Cloomba has one rule: free events are free. No listing fees, no hidden charges, no subscription required to get started.
If your event is free to attend, Cloomba costs you nothing. Create as many free events as you like, with unlimited attendees.
What it costs
Free events
Free, always. No listing fees, unlimited attendees, at any scale.
Cloomba fee on paid tickets
5% of the ticket price, deducted from your payout — never added on top for attendees.
Payment processing
Standard payment processing on top; the rate depends on the card and country. The exact breakdown for your event setup is shown in the ticket type editor before you publish — no surprises.
Payouts by Stripe
Funds reach your connected bank account on Stripe's standard payout schedule — typically 2–7 business days depending on your country. The payout currency matches your Stripe account.
Connecting Stripe
To receive payouts you connect a Stripe account under Account › Payment accounts. You can connect several — one per business or bank account — and choose which one each event is paid into. See Payment accounts.
Refunds
If you issue a refund to an attendee, the ticket price is returned to them in full. Cloomba refunds its 5% fee too, so refunding a ticket costs you nothing on our side. Stripe keeps its processing fee from the original payment — that's Stripe's rule for every refund.
Common questions
Do I need a subscription?
No. Running events on Cloomba does not require a paid plan, and free events cost nothing at any scale. The free plan does have fair-use limits — on photos and videos per event, emails per month, team seats, and calendars — set so that a normal event never reaches them.
What is the Pro plan?
A Pro plan lifts those limits and adds full event analytics and API access, for communities and businesses running events at scale. We set Pro up with each organizer — get in touch if you think you need it.
Is there custom pricing?
Yes. If you sell a lot of tickets, we can agree a custom fee with you — a lower percentage, or a cap on the fee per order. Get in touch.
Questions about your setup?
Contact us at support (at) cloomba.com — we are happy to walk you through how fees work for your specific event setup.