Cancelling an event
Before you cancel
If circumstances have changed but the event might still happen, consider updating the date or location instead. Use an event update to keep registered guests informed. Cancellation is permanent — the event cannot be un-cancelled.
How to cancel
- Open your event and choose Manage › Advanced.
- In the Danger zone, select Cancel event.
- Confirm in the dialog.
In the app, open the event, tap Manage, then Cancel event.
You can cancel an event until it starts; a recurring series, while it still has sessions ahead.
The event is marked as cancelled immediately. It is removed from discovery listings but the event page remains accessible so guests can see the cancellation notice.
Notifying guests
When you cancel, every registered guest — including anyone on the waitlist or waiting for your approval — gets a cancellation email in their own language, plus a notification in Cloomba. Write a Message to guests in the cancel dialog to explain what happened; it is added to that email. Guests who registered will still receive updates you post after cancellation.
Refunds for paid events
If your event had paid tickets, all attendees must be refunded in full. On an event that sells tickets by card, the cancel dialog has a Refund box, ticked: cancel with it ticked, and every ticket paid by card is refunded, and the cancellation email tells guests so. Untick it only if you will refund guests another way. Refund anyone who paid you directly — by bank transfer or in cash — yourself. See Issuing refunds.
Cloomba refunds its 5% platform fee too, so refunding an attendee costs you nothing on our side. Stripe keeps its processing fee from the original payment — that's Stripe's rule for every refund.
Deleting vs cancelling
Cancelling marks the event as cancelled and keeps the page visible. Deleting removes the event entirely. For events where people have already registered — especially paid events — cancelling is the right choice so guests have a record of what happened.
An event with registered guests can be deleted once it is cancelled or has ended.