Removing a guest

Cancelling a guest's registration

To remove someone from your guest list, open Manage › Guests, open the menu on their row, and select Cancel registration. They are removed from the guest list and stop receiving event updates.

For paid events, cancelling a registration does not issue a refund on its own — to give the money back, select Refund in the same menu. See Issuing refunds.

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Keeping someone from joining again

Turn on Require approval to join in Manage › Registration. Every new registration then waits for you in Manage › Guests, under Requests, and you choose Approve or Reject. Reject the person's request and they stay off the guest list; if they ask again, the new request waits for you too. See Manual guest approval.

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Who can do this

The organizer and admins can cancel registrations and approve or reject requests. Only the organizer can issue refunds. Moderators see the guest list and run check-in, but cannot remove or reject anyone.

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Reporting abuse

If a guest's behavior goes beyond what you can handle as an organizer — harassment, threats, or illegal content — use Report on their message or photo, or contact us at support (at) cloomba.com. We review all reports within 2 business days. See Reporting abuse.