How Cloomba fees work
Free events
If your event is free to attend, Cloomba is completely free to use. No listing fee, no per-RSVP charge, no subscription.
Paid events
When you collect ticket payments, Cloomba deducts fees from your payout. Attendees always pay exactly the price you set — nothing is added on top.
Two fees apply:
Cloomba fee — 5%
Our platform fee on each ticket sold.
Standard payment processing
Stripe's fee for handling the payment. The exact rate depends on the card type and country — your event editor shows the exact net payout for the price and currency you choose, before you publish.
Both fees are charged on the amount the guest actually pays. That matters on a pay-what-you-want ticket, where the guest picks the figure: someone who pays €20 on a €5 minimum is charged 5% of €20, and someone who pays nothing on a 0 minimum costs you nothing at all. A coupon works the same way — the 5% is taken on the discounted total, not the list price.
When do you get paid?
Payouts go to your connected Stripe bank account after the event. Stripe's standard schedule is 2–7 business days depending on your country and account settings. You can view and manage your payout schedule directly in your Stripe dashboard.
Refunds
If you refund a ticket, the attendee receives the full ticket price back. Cloomba refunds its 5% fee too — unlike most ticketing platforms, you don't pay to refund. Whether the payment processing fee is returned depends on your Stripe account settings.
Is there a monthly fee?
Not for running events. The fees above are the only ones on a paid event, and free events cost nothing.
There is a Pro plan that lifts the free plan's fair-use limits (photos, videos, monthly emails, team seats, calendars) and adds full analytics and API access. It is not on sale yet — we enable it by hand while we finish it. See Pricing & Fees for the full overview.