Can't Sign In?

Aggiornato il 20 ott 2026

Can't sign in?

Cloomba uses passwordless sign-in — there's no password to reset. Here's how to fix the most common sign-in issues.

Magic link not arriving

  1. Check your spam folder — look for an email from no-reply (at) cloomba.com
  2. Check the Promotions tab — Gmail sometimes routes these there
  3. Wait a moment — delivery can take up to a minute
  4. Request a new link — magic links expire after a few minutes; go back to the sign-in page and try again
  5. Try a different method — if you signed up with Google or Apple, use that instead

Signed in to a different account

A magic link, Google and GitHub find your account by its email address. You land in a new, empty account when you sign in with:

  • an email address you have not used on Cloomba before
  • Telegram, before you added it to your account
  • Apple with Hide My Email turned on — Apple gives Cloomba a different address

If your events or RSVPs seem missing, sign out and sign in the way you did before. Then add the other method under Sign-in methods — on your Profile page on the web, or in your account in the app — so it opens the same account next time.

Account seems to be gone

If you can't find your data after signing in, check that you're using the same email address — or the same Telegram account — you originally signed up with. If you're still stuck, contact us with your email address and we'll look it up.